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How we keep your account and payment data safe

Your personal information — from account details to DANA, OVO, GoPay and QRIS deposits — is protected with encryption and stored securely on our servers.

Encrypted payment railsNo third-party data salesLocal law compliance
angkasa123 How we keep your account and payment data safe
PRIVACY QUESTIONS

Reach us about your data and privacy

Your privacy concerns deserve a direct answer. We offer three ways to contact our data team — email for formal requests, live chat for urgent questions, and phone support during Indonesia business…

Email Support Send formal data requests, account deletion or privacy enquiries to our compliance team. Responses typically arrive within 48 hours on weekdays.
Live Chat Available 09:00–22:00 Monday to Friday, Indonesian time. Get instant answers about how we handle your personal data and payment history.
Phone Support Call during business hours (Medan and Semarang time zones covered) to discuss privacy concerns directly with our data protection officer.
DATA HANDLING PRACTICES

What we do with your information

We treat your privacy as operational — not an afterthought. Every data practice we run is tied to a real function: account verification, withdrawal processing, fraud detection, and compliance with local law.

Account Verification

Your name, email and phone are verified once during sign-up and used only to confirm your identity and prevent fraud on withdrawal.

Payment Data Security

DANA, OVO, GoPay and QRIS transactions are encrypted and stored in a separate vault. We do not retain card numbers or full bank details.

Cookie & Session Use

Cookies remember your login and game preferences for 30 days. You can delete them anytime from browser settings or disable them in your privacy dashboard.

Fraud & Loss Prevention

We retain transaction logs and account access history for three years to detect suspicious patterns and comply with local anti-money laundering rules.

Data Deletion & Access

Request your data or ask for account closure anytime. Non-transaction records are deleted within 30 days; regulatory records stay longer where local law requires.

Contact Our Data Officer

Questions about how we handle your information? Email our privacy team or use live chat. We respond within one business day on weekdays.

Your privacy questions answered

Real players ask us real questions about their data. Here are the ones we hear most often — and the straight answers.

We collect your full name, email address, phone number and date of birth for identity verification. When you add a payment method — DANA, OVO, GoPay or QRIS — we store your account identifier and transaction history but never your full banking credentials. This data is used only to process deposits and withdrawals.

We delete non-essential account data — game history, session cookies, preferences — within 30 days of closure. Transaction records and deposit logs are kept for three years to meet local regulatory requirements and prevent fraud, where local law permits.

Yes. Send a data access request through our privacy form or live chat and we'll provide a full export of your account details, transaction history and game records within seven business days in a standard format.

No. We do not sell your personal information. We use it only for account management, payment processing and fraud prevention. Marketing emails are sent only if you opt in; you can unsubscribe anytime from any email or your account settings.

Completely. Payments are encrypted end-to-end using TLS 1.2 and stored in a separate secure vault. We do not retain full payment details — only your transaction ID and the final balance. Withdrawal requests are verified against your account before processing.

Submit a deletion request via email or live chat. We'll verify your identity and securely erase your login credentials, game history and personal preferences within 30 days. Mandatory records — transaction logs for fraud and compliance — are retained according to local law.

Cookies store your login session and remember your game preferences so you don't have to sign in every time. You can turn off non-essential cookies in your privacy settings. We do not use cookies for cross-site tracking or to build profiles for external marketers.